Service Management - (libro En Inglés)

Descripción

PRODUCTO:

Nombre: Service Management - (Libro en Inglés)
Marca: Kendall/Hunt

DESCRIPCIÓN:

3rd Edition Now Available!Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.Service Management Principles for Hospitality & Tourism:incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more!surveys many topics covering operations, marketing, and human resources.provides a sound set of principles of service management.This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.

CARACTERÍSTICAS PRINCIPALES:

-Idioma: Inglés
-Autor: Kandampully-Solnet
-Editorial: Kendall/Hunt
-N° Paginas: 372
-Tipo de pasta: Pasta blanda
-Envío: Desde EE.UU.

MÁS DETALLES:

Tiempo de entrega: 10 días
Peso del paquete: 1 kg
Medidas: 5 cm x 22 cm x 27 cm cm
Material: Papel
Modelo: 9781465269607
Meses de garantía: 1
Garantía: Por defectos de fabricación
Condición: Nuevo
Color: Multicolor
Nombre de color: Multicolor
ASIN: 1465269606
País de producción: United States
Encuadernado: Pasta blanda
Editorial: Kendall/Hunt
Titulo del libro: Service Management - (Libro en Inglés)
Autor: Kandampully-Solnet
Fecha de publicación: 2015
Idioma: Inglés
Edición: 2
Número de páginas: 372
ISBN-13: 9781465269607
Edad mínima sugerida: 6
Genero musical: Literatura Universal
Contenido del paquete: 1 pieza
SKU: 9781465269607